Last Modified: Jan 29

Malankara Palace Lake Resort respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit enquiries, make bookings, or interact with our digital platforms.

By using our website, you agree to the terms outlined in this policy.

Information We Collect

We may collect personal information such as your name, phone number, email address, location details, travel preferences, booking information, and any other details you voluntarily provide through enquiry forms, booking forms, contact forms, or subscriptions.

We may also collect non-personal data such as browser type, device information, IP address, pages visited, time spent on pages, and interaction patterns to help improve website performance and user experience.

Enquiry Forms & Lead Forms

When you submit an enquiry or lead form on our website, we collect the information provided solely for the purpose of responding to your request, providing quotations, confirming availability, or offering customer support. This information is stored securely and is not sold or shared with third parties for marketing without your consent.

Booking Information

When you make a reservation, we collect booking-related information including guest details, stay dates, preferences, and payment references. Payment transactions are processed through secure third-party payment gateways, and we do not store sensitive payment details such as card numbers or CVV information.

Booking information is used strictly for reservation management, guest communication, legal compliance, and service improvement.

Blog Subscription

If you subscribe to our blog or newsletter, we collect your email address to send updates, articles, promotions, or resort-related information. You may unsubscribe at any time using the link provided in our emails.

Analytics, Tracking & Advertising Tools

Our website may use tracking and analytics tools including Meta Pixel, Google Ads, Google Tag Manager, Bing Analytics, and other similar technologies to understand user behavior, measure advertising performance, and improve marketing effectiveness.

These tools may collect anonymized data such as pages visited, actions taken on the site, referral sources, and device information. This data helps us deliver relevant content, improve campaigns, and enhance overall user engagement.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and personalize content. Cookies do not grant us access to your personal devices or sensitive personal data.

You can choose to disable cookies through your browser settings; however, certain website features may not function as intended.

Use of Collected Information

We use the information collected to respond to enquiries, process bookings, provide customer support, improve website performance, personalize user experience, send promotional communications where consent is provided, and comply with legal obligations.

Data Protection & Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or alteration. Access to personal data is restricted to authorized personnel only.

Third-Party Services

We may use trusted third-party services for website hosting, analytics, payment processing, marketing tools, and communication. These third parties are obligated to protect your information and use it only for specified purposes.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Information may be shared only when required by law, legal processes, or government authorities.

User Rights

You have the right to request access to your personal data, request corrections, withdraw consent, or request deletion of your information, subject to legal and operational requirements.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage users to review their privacy policies separately.

Policy Updates

Malankara Palace Lake Resort reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact Malankara Palace Lake Resort through our official phone number, email address, or website enquiry form.